Understanding the new roles in Primary Care

A resource for HEE North East and North Cumbria developed by the Primary Care Training Hub

Care Coordinator

Care Coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.

This is achieved by bringing together all the information about a person’s identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Personalised Care in Primary Care 

Indicative Salary

NHS AfC: Band 4

Reimbursement by GP contract

100% of actual salary plus defined on-costs, up to the maximum reimbursable amount of £33,396 over 12 months.